Capital One Customers Face Money Access Issues Amid Vendor Technical Glitch

Third-party provider FIS Global identifies a power outage as the source of widespread banking delays.

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Third-party provider FIS Global identifies power outage as root cause; resolution efforts underway.

Capital One customers are facing disruptions in accessing their funds and performing transactions due to a technical issue involving a third-party vendor, FIS Global. The problem, which began on Thursday, has impacted payment processing, deposits, and banking services for consumers, small businesses, and commercial clients.

The bank confirmed the issue in a statement to CNN, explaining that the vendor’s system outage temporarily disrupted key services. Customers using the Capital One app encountered notifications about the ongoing technical difficulties, with assurances that the company is working to resolve the issue swiftly.

Customer Frustration and Social Media Outcry

Since the onset of the outage, thousands of users have reported problems on platforms like Downdetector and flooded Capital One’s support account on X (formerly Twitter) with complaints. Many expressed frustration over being unable to pay bills or access their money, with some using explicit language to describe their distress.

Vendor Identifies Power Outage as Cause

FIS Global, a financial technology service provider for Capital One and other major banks, attributed the disruption to a power outage. The company stated it is collaborating with impacted clients to complete pending transactions and expects to resolve the majority of issues promptly.

Capital One’s Response

A spokesperson for Capital One apologized for the inconvenience caused to customers, emphasizing that they are actively working with the vendor to address the situation. The company reiterated its commitment to restoring normal operations as quickly as possible.

While the outage has caused significant inconvenience, both Capital One and FIS Global remain focused on finalizing transaction postings and restoring customer confidence. For real-time updates, affected users are encouraged to monitor Capital One’s communication channels.

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